Refund & Return Policy
At Qatarat Al Nada, we value your satisfaction and strive to deliver high-quality products across all categories, including Electronics, Home & Living, Personal Care, Health & Beauty, Car Accessories, Fashion & Jewelry, Outdoor & Travel, Fitness & Sports, and Kids & Toys. If for any reason you are not satisfied with your purchase, our Refund & Return Policy outlines how we can assist you.
Eligibility For Returns:
We accept returns under the following conditions:
Product Defects: If your item is defective or damaged upon arrival, we offer a full refund or replacement. Please record a video showing the damage or defect immediately upon unboxing.
Incorrect Item: If you receive the wrong product, we will replace it at no extra cost. Please provide a video of the incorrect item as proof.
Non-Returnable Items:
For safety, hygiene, and product authenticity reasons, certain items cannot be returned, including:
Personal care or health & beauty items that have been used or unsealed (e.g., grooming tools, cosmetics, skincare products).
Fashion & jewelry items that have been worn or show signs of use.
Electronics or accessories that have been tampered with, installed, or show physical damage caused by the customer.
Products that are missing original packaging, tags, or accessories.
Return Process:
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at support@abronnstore.com within 07 days of receiving your product. Please provide your order number, a detailed description of the issue, and an unboxing video showing the product’s condition.
Return Authorization: Our team will review your request and issue a return authorization if your return is eligible.
Return Shipping: Once authorized, you will receive instructions on how to return the product. Customers are responsible for the return shipping costs unless the return is due to an error or defect on our part.
Inspecting Returns: All returned products will be inspected upon receipt to ensure they meet our return criteria. Returns that do not meet the conditions outlined above may be refused.
Refunds:
Once we receive and inspect your return, we will process your refund. Please note:
Refund Method: Refunds will be issued to the original payment method used at checkout.
Processing Time: Refunds typically take 7-10 business days to reflect, depending on your payment provider.
Partial Refunds: If only part of your order is returned, the refund will be issued for the returned items only.
Exchanges:
If you prefer an exchange instead of a refund, we are happy to assist. Contact our customer service team, and they will guide you through the exchange process.
Contact Information
If you have any questions regarding our return and refund policy, please contact us at:
Email: Sales@qan-int.com
Phone: +971 56 476 6111
We are committed to making your shopping experience smooth and enjoyable. Thank you for choosing Qatarat Al Nada!
